LinkedIn is a place for lots of polled surveys. A recent survey asked (more or less) -- "what percentage of your managers have been good managers?". This brought up two questions within me. First, of course, is how would I answer the question? Second is "what IS a good manager?" Each person knows whether or not they believe that their manager is a good one but is there some set of criteria that most people would agree upon?
Managerial duties will, in part, depend upon development methodology. If an Agile methodology is in use, then the managers (and I will use the same term for whatever level one may be working at) have much less input into task assignments and routing of requirements. For SCRUM, those duties will spread to the product owner, scrum master, and development team. Since a manager is responsible for primary evaluation as to how someone is performing, they do have to monitor team and individual developer progress and bug rates -- but not for assigning.
Since titles and processes will change names depending on the development and managerial methodology being followed, I will present my views on evaluation of managers in a more generic fashion.
There is one task that is required of all people fulfilling a managerial role -- ensuring that information about needed tasks are distributed to those who will be doing them and making sure that the tasks are done and results reported. Visually, this is a horizontal spread of information. Although tasks are likely to come from an "upward" direction, this may be hidden in some organizations. This set of tasks also includes evaluation and passing along information needed for individual improvement.
If a person is NOT doing this task then, in my opinion, they are NOT being a manager. If they are supposed to be a manager then they are a very bad one if they don't perform these tasks. It is also possible they have a poorly chosen title and they are not meant to follow the requirements of being a manager. Perhaps their title SHOULD be something like "function coordinator"?
Beyond the foundation of horizontal information movement, there is vertical movement. Note that some organizations consider themselves to have a "flat" organization -- but few, if any, are completely "flat". In the downward direction, tasks are involved with productivity and career growth and development of individuals. Minimal tasks are for the company. Optimal tasks extend to doing things to work with the employee. Such actions often also provide benefits to the company as a whole.
The other vertical direction is towards "upper" layers. This is movement of product and corporate ideas. Some movement may return from upper layers but ideas, suggestions, product and methodology improvements, and other items to improve the company as a whole may use the manager as a conduit. The manager's job is to keep the information in motion and to make sure appropriate groups, or individuals, retain history and credit for such improvements.
I started off this blog with the notice of a survey. What were the general results of such? What were my answers? I'm not certain that the survey is closed but, at the time that I last looked at results, it seemed that people felt that only less than 25% of their managers had been good managers. Their definitions of good managers may not be in sync with my thoughts above but such a viewpoint should be very sobering. It does, however, seem to be in agreement with other surveys concerning morale and employment work commitment.
As for me, I have had six (6) managers over my career. It is a low number because a large part was spent as an independent contractor (without a manager) and as the co-founder and co-owner of my own company in which I had no manager. Nonetheless, there were six people who acted as managers. I had one who was great, one who was good, two who were mediocre, and two who were awful. So, this would give me an "above average" amount of 33% of my managers being "good" managers.
My great manager performed all basic and proactive functions of a manager very well. Note that -- probably not coincidentally -- they continued to do very well with promotions and expansion of responsibilities and duties as their career has progressed. The good manager performed the horizontal tasks very well with vertical tasks done when thought of -- not proactive but still responsive. I have lost touch with that person so I do not know current status.
The two mediocre managers took care of the basic horizontal tasks but really ignored both their employees as developing people as well as corporate directions and projects. Ah, but the two awful ones. They didn't even fulfill basic horizontal tasks. They were bothered by a disability of mine which did not affect my work but did create embarrassment for them. Unable to do anything directly since it was protected by the U.S. ADA (Americans with Disabilities Act), they chose the routes of passive-aggressive refusal to assign work and mark it on reviews as my not doing work while failing to mention their refusal to assign work. Their actions did not do the primary aspect of setting tasks and distributing them. They certainly did no improvement upon my path. And they failed the company in deliberately not making use of my experiences and capabilities.
People have their own stories. They will not necessarily match up with the categories which I have listed above. There will be awful managers -- perhaps basing their actions out of various -isms (sexism, racism, ethnicism, ...) Or just having reached just a little bit past their level of competency. The best reaction is often to "vote with the feet" but hope springs eternal.
What stories do you have?
